Frequently Asked Questions

Everything you need to know about your gear and your journey.

What is the weight capacity of your trekking poles?

Our Hillmalaya carbon-fiber trekking poles are tested to withstand up to 200 lbs of pressure per pole, ensuring stability on the steepest descents.

Do you offer international shipping for heavy camping equipment?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination, but most international orders arrive within 7-14 business days.

What is your return policy for worn hiking boots?

We offer a 30-day 'Trail Test' guarantee. If your boots aren't comfortable after a few hikes, you can return them for a full refund or exchange, no questions asked.

Are your outdoor jackets fully waterproof or just water-resistant?

Our high-performance series features a 20,000mm waterproof rating with sealed seams, designed to keep you dry in heavy rain and snow conditions.

How do I clean and maintain my Hillmalaya sleeping bag?

We recommend spot cleaning with a damp cloth. For a deep clean, use a front-loading washing machine on a gentle cycle with specialized down soap and tumble dry on low heat with dryer balls.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.