Returns & Exchanges
At Hillmalaya, we want to ensure your gear supports every peak and trail you conquer. If your equipment isn't the perfect fit, you can return or exchange unused items within 30 days of purchase.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location; once we receive and inspect the gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing